Refund policy

We want you to be completely satisfied with your order. Please note the following regarding our return and exchange policy:

• Final Sales: All sales are final, and refunds are not permitted.
• Exchanges: We only allow exchanges for items that are incorrect or damaged upon receipt.
• Condition for Exchange: To qualify for an exchange, please ensure that you notify us within 3 days of receiving your order.

Important Note: We highly recommend recording a video while unboxing your package. This will help document the condition of the item upon arrival and is useful for any exchange requests.

If you have any questions or need assistance, please reach out to our customer service team. We appreciate your understanding!

You can always contact us for any return question at thedivineforest@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.